Terms of service

This website belongs to Tayo Priscilla Popoola trading as Roots by Tayo (ABN 16 282 588 085) (‘Roots by Tayo’, ‘we’, ‘our’ or ‘us’).

This page sets out:

1. Information about placing an order;
2. Shipping policy;
3. Refund and return policy;
4. Privacy policy; and
5. Website terms and conditions.

If you access and use our website, you are taken to have agreed to these terms and conditions. If you have any questions, please contact us at hello@rootsbytayo.com

 

ORDERS

How can I place an order?

You can place an order through our website by visiting www.rootsbytayo.com. Our standard order processing time for in stock items is 1-3 business days and 10-15 business days for preorders, which may be extended during sale periods. When custom orders are processed, this standard processing time will not apply, and customers will be informed of the applicable processing time.

 

If you have placed a custom order with us, the processing time can be found on the listing. If you have placed a custom order and have questions about the processing time you can contact us at hello@rootsbytayo.com with your order number in the subject line.

 

How can I pay for an order?

You can pay for your order by credit card, Afterpay or PayPal via our secure payment gateway.

Payments can be made by Visa, MasterCard and will be processed through Shopify.

 

Why have I received an email regarding changes to my order?

The prices of our products (other than for trade or wholesale customers) are displayed on our website.

We endeavour to maintain accurate information on our website, but from time to time there may be errors. If the purchase price is more or less than the price displayed, we reserve the right to correct the error.

Our website displays live information about stock availability. However, from time to time there may be issues with third party platforms which may impact the accurate display of stock availability. We will tell you if stock is no longer available for a product that you have purchased.

 

Intellectual Property Rights

Our website contains intellectual property (including copyright) owned by Roots by Tayo and third parties.

We and our third parties retain all rights, title and interest in our website and all related content. Nothing you do on or in relation to the website will transfer to you:

1. the business name, trading name, domain name, trademark, industrial design, patent, registered design or copyright; or
2. the right to use or exploit a business name, trading name, domain name, trademark or industrial design; or
3. a system or process that is the subject of a patent, or copyright (or an adaptation or modification of such a system or process), of Roots by Tayo or any third party.

 

General information

When you come to our website www.rootsbytayo.com we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

 

Links to Third Party Websites

Our website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. Our privacy policy applies solely to information collected by this website.

 

Content and product descriptions

We do not warrant that product descriptions or other content of this website is accurate, complete, reliable, current, or error-free.

We may update any content on our website at any time without notice.

Reviews and comments

When visiting our website or social media pages, and subject to your compliance with these terms, you may post reviews and comments.

If your reviews or comments contains defamatory, misleading or false statements or is threatening, aggressive or contains obscenities, or is otherwise contrary to the relevant social media platform’s content or other rules, we may remove your reviews and comments and remove your access to our website and social media pages.

We reserve the right to remove or edit any content that you post on our website. You acknowledge that any content posted by you on our website or social media pages becomes our property. For this purpose, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, distribute and display such content in any way we see fit, throughout the world and in any media.

You agree to indemnify us for all claims made against us resulting from your reviews or comments on our website or social media pages.

You acknowledge that we are not the author of any reviews or comments on our website or social media pages and that we are not responsible and do not assume any liability for any content posted by you or any third party.

If you are concerned about any reviews or comments, please contact us at hello@rootsbytayo.com.

 

Changes to our Privacy Policy

Please be aware that our Privacy Policy is subject to change at any time. All changes made are effective immediately upon publishing them to our website. Please ensure you review our Privacy Policy regularly whilst using our website and services.

 

Customer account security

For security purposes, you must not share your customer account login details.

If you use this site, you are responsible for maintaining the confidentiality of your customer account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your customer account or password.

We can terminate your customer account at any time and in our sole discretion.

If a customer is under 18 years of age and purchasing an item with a credit card, we will require the consent of a parent or guardian at the time of purchase.

 

Credit Card Information

We do not store any credit card information that you provide. If payments are made via our website, they are securely managed by our third-party payment gateway vendor in compliance with relevant standards. Suspending or terminating site access

We may suspend or terminate your access to and use of our website, without notice, if you are in breach of these terms.

 

Viruses

We make every attempt to ensure that the website is free of viruses and other malicious code which may affect your computer systems. However, your access to and use of the website is at your own risk, and you must take your own precautions to avoid and protect your computer systems against any viruses and other malicious code.

 

Cyber security

If, due to events beyond our reasonable control, you incur any loss or damage arising from a cyber security event in relation to our website, email communications, payment gateway providers or products, you acknowledge that we are not liable.

You must take appropriate steps to ensure that any requests for payment purporting to be from Roots by Tayo are genuine, including by calling or emailing us to request confirmation.

 

How can I make a complaint?

If you wish to make a complaint, please submit details of your complaint to hello@rootsbytayo.com.

We will investigate and respond as soon as possible after receiving written notice of your complaint.

Formation of Contract

A contract is entered into between Roots by Tayo and you when we accept, either in writing or by conduct, an order that you place (either verbally or in writing) for goods.

A contract constitutes the only agreement governing the supply of the goods to which it relates and supersedes all previous communications and negotiations and agreements in connection with the supply of those goods.

Except as specifically provided in these terms and conditions, any terms in respect of the supply of goods contained in or relating to any other documents, including any of your documents (even if they are specified to prevail), are excluded. By accepting the goods, you acknowledge that these terms and conditions prevail over any qualification or condition purported to be imposed in any such other documents.

 

Electronic communications

When you visit our website, purchase goods or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on our website.

You acknowledge that you are solely responsible for verifying that any electronic communications do not contain any viruses and have not been subject to compromise. If you receive an invoice electronically, you must verify any account details described in that invoice.

Time for Payment

You must pay our invoice at the point of sale. We reserve the right to withhold delivery of the products until payment is received in full.

Deposit

We may require a deposit from you. We may delay the supply of any products to you until the deposit is received in full. 

If you do not pay the balance of any amount owing to us, you agree that the deposit will be forfeited. This does not limit our rights to recover any amounts owing.

 

Cancellation

If you cancel an order, we may charge you for any costs that we have or may incur as a result of the cancellation.

 

Force Majeure

We will have no liability to you in relation to any loss, damage or expense caused by any failure or delay in delivering products as a result of fire, flood, tempest, earthquake, pandemic (including COVID-19), epidemic or other acts of God, riot, civil disturbance, theft, crime, strike, lockout, breakdown, war, any supply chain issues or any other matter beyond our control.

 

Severability

Any provision in these terms and conditions which is invalid or unenforceable in any jurisdiction must be read down for the purposes of that jurisdiction, if possible, so as to be valid and enforceable. If that provision cannot be read down, then it is capable of being severed to the extent of the invalidity or unenforceability without affecting the remaining provisions of these terms and conditions or affecting the validity or enforceability of that provision in any other jurisdiction.

 

Applicable law

You acknowledge that the laws of Queensland, Australia, without regard to principles of conflict of laws, govern your use of our website and the products we sell to you.